The Traders HideoutLegal information

Terms and Conditions

Including the Cancellation and No-Refund Policy

Version
1.0
Effective date
28 July 2026
Last updated
28 July 2026

Important notice

Please read these Terms and Conditions carefully before enrolling, making payment or accessing any programme, product or service supplied by The Traders Hideout.

By paying an invoice that contains a link to these Terms and Conditions, you confirm that:

The programme provides access to proprietary intellectual property, digital educational material and ongoing educational services.

Once programme access has been activated, the enrolment fee is final and non-refundable, except where a refund or cancellation right cannot lawfully be excluded.

Please do not make payment unless you have read, understood and accepted these Terms and Conditions.

1. Definitions

In these Terms and Conditions:

"Access" means the activation, sending or provision of any login details, recordings, course materials, notes, tools, links, communities, live sessions or other programme benefits.

"Client", "student", "participant", "you" or "your" means the person who purchases, accesses, receives or participates in a programme or service supplied by The Traders Hideout.

"Digital content" includes recordings, videos, notes, presentations, documents, strategies, templates, indicators, Expert Advisors, chart setups, tools, resources, messages and other electronically supplied educational material.

"Intellectual property" includes all proprietary course content, educational methodologies, strategies, systems, recordings, notes, templates, indicators, Expert Advisors, chart setups, presentations, branding, graphics and other protected material belonging to The Traders Hideout or its licensors.

"Live sessions" include Zoom sessions, revision sessions, educational trading sessions, market-preparation sessions, question-and-answer sessions, coaching calls, bootcamps and other scheduled online training.

"Programme" means any course, bootcamp, educational package, membership, coaching programme or other educational service purchased from The Traders Hideout.

"The Traders Hideout", "we", "us" or "our" means the legal entity operating under The Traders Hideout trading name, as identified in the Business and Contact Details section at the end of these Terms.

2. Application of these Terms

2.1 These Terms and Conditions apply to:

2.2 The specific programme, price, payment terms, duration and included benefits will be described in the applicable invoice, programme description, sales communication or enrolment correspondence.

2.3 The following documents collectively form the agreement between you and The Traders Hideout:

2.4 If a programme-specific written condition conflicts with a general provision in these Terms, the programme-specific written condition will apply to that programme, provided that it is lawful and was disclosed before payment.

2.5 No verbal statement, sales discussion, webinar comment or informal message changes these Terms unless the change is confirmed in writing by an authorised representative of The Traders Hideout.

3. Acceptance through payment

3.1 A link to these Terms and Conditions will be included on or with the invoice supplied before payment.

3.2 By paying the invoice, you confirm that:

3.3 Payment constitutes electronic acceptance of these Terms, whether payment is made by electronic funds transfer, card, payment link, debit order or another accepted method.

3.4 If you do not accept these Terms, you must not pay the invoice.

3.5 The Traders Hideout may retain:

as evidence of the agreement.

4. Eligibility and account information

4.1 You must be at least 18 years old and legally capable of entering into a binding agreement.

4.2 You must provide accurate information when enrolling, including your:

4.3 You are responsible for ensuring that your email address and contact details are correct.

4.4 Where one person pays for another person's enrolment, the payer confirms that:

4.5 Programme access is personal and may not be transferred to another person without our prior written permission.

5. Nature of the programme

5.1 The Traders Hideout provides general trading and financial-market education.

5.2 Depending on the programme purchased, the programme may include:

5.3 The programme is sold as a bundled educational service.

5.4 The enrolment fee is charged for the overall right to access the programme, its intellectual property, digital resources and associated services.

5.5 The enrolment fee is not calculated according to:

5.6 A decision not to use, view, attend or complete the available programme does not mean that the programme was not supplied.

5.7 The exact benefits included in your enrolment are those described in the applicable invoice, programme page or written enrolment communication.

5.8 Benefits not expressly included are not automatically part of the programme.

6. Education only and no personal financial advice

6.1 All content, sessions, recordings, tools, discussions, examples and communications supplied by The Traders Hideout are provided for general educational and informational purposes.

6.2 Nothing supplied by The Traders Hideout constitutes:

6.3 The educational material is not prepared after considering your:

6.4 You remain solely responsible for determining whether trading or investing is appropriate for you.

6.5 You should seek independent professional advice where you require advice specific to your circumstances.

6.6 General discussions about markets, instruments, entries, exits, stop losses, targets, position sizing or strategies remain educational examples and are not personal instructions.

6.7 The Traders Hideout's separate Disclaimer forms part of these Terms.

7. Trading risk

7.1 Trading and investing involve financial risk.

7.2 Leveraged products, including Contracts for Difference, can result in rapid and substantial losses.

7.3 You may lose some or all of the capital deposited into a trading account.

7.4 You must not trade with money that you cannot afford to lose.

7.5 Past, simulated, hypothetical or back-tested performance does not guarantee future results.

7.6 You are solely responsible for:

7.7 The Traders Hideout does not control your broker account and is not responsible for trades placed by you or any person with access to your account.

7.8 No educator, employee, representative or contractor of The Traders Hideout may guarantee:

8. Testimonials, results and educational examples

8.1 Testimonials and client results describe individual experiences.

8.2 They are not guarantees that another person will achieve the same or similar results.

8.3 Trading outcomes differ according to factors including:

8.4 Examples shown during training may be selected to demonstrate an educational concept.

8.5 An educational example must not be treated as a promise, guarantee or instruction to enter the same transaction.

8.6 Hypothetical and back-tested results have limitations and may not reflect actual trading conditions.

9. Invoices and payment

9.1 Programme prices will be disclosed before payment through an invoice, written quotation, programme page or enrolment communication.

9.2 Unless expressly stated otherwise, prices are quoted in South African rand.

9.3 Payment must be made using the payment method and reference stated on the invoice.

9.4 Access will normally be activated after:

9.5 You are responsible for:

unless these are expressly included in the programme price.

9.6 A proof of payment does not necessarily mean that funds have cleared.

9.7 The Traders Hideout may delay activation until payment has been confirmed.

9.8 Payment entitles you only to the programme and benefits described in the applicable invoice or programme description.

10. Immediate delivery and commencement

10.1 The programme may combine:

10.2 By paying the invoice, you expressly request that delivery and performance begin immediately.

10.3 You acknowledge that immediate access may be granted before the expiry of any cooling-off period that might otherwise apply, to the extent permitted by applicable law.

10.4 Access may be supplied by:

10.5 Digital delivery is considered to have occurred when any of the following takes place:

10.6 You must promptly notify us if you do not receive the expected access details.

10.7 Before reporting non-delivery, you must check:

10.8 A failure to open an email, click an invitation or use access details that were correctly sent does not mean that delivery did not occur.

11. Live sessions and ongoing services

11.1 Live sessions are group educational sessions and not individual financial-advice consultations.

11.2 Depending on the programme, clients may receive access to scheduled live revision, educational trading and market-preparation sessions.

11.3 Certain programmes may offer up to three scheduled live sessions per trading day. The exact schedule remains subject to the applicable programme timetable.

11.4 Live-session frequency, presenters and times may reasonably be affected by:

11.5 We may reasonably:

provided that the overall programme is not unfairly or materially reduced.

11.6 A live service is considered to have been made available where:

11.7 Your failure to attend a live session does not mean that the service was not supplied.

11.8 Late attendance, early departure, failure to participate or a decision not to attend does not create a right to a refund.

11.9 We do not guarantee that every live session will be recorded unless this is expressly stated in the programme description.

11.10 Where sessions are recorded, reasonable notice may be provided.

11.11 If you participate in a recorded session using your name, camera, microphone or screen, your contribution may appear in the recording.

11.12 You may keep your camera switched off and use a reasonably non-sensitive display name where permitted.

12. Client accounts and acceptable use

12.1 Programme access is issued for your personal educational use only.

12.2 You may not:

12.3 You must keep your access details secure.

12.4 You must notify us if you suspect that another person has accessed your account.

12.5 We may restrict or suspend access where we reasonably suspect:

13. Cancellation and No-Refund Policy

13.1 Nature of the programme

13.1.1 The programme is a bundled educational product and service.

13.1.2 It includes immediate access to valuable proprietary intellectual property and digital educational resources, together with live and ongoing educational services where applicable.

13.1.3 Digital content and intellectual property may include:

13.1.4 These resources cannot practically be returned once access has been granted.

13.1.5 A client may view, remember, apply, reproduce, record or otherwise benefit from intellectual property after gaining access, even where the client later claims not to have completed the programme.

13.2 Consent to immediate commencement

13.2.1 By paying the invoice, you:

13.3 No refunds once access is activated

13.3.1 Once access to any part of the programme has been activated or supplied, the full enrolment fee is final and non-refundable.

13.3.2 No full or partial refund will be provided because you:

13.3.3 Non-use of the programme does not mean that it was not delivered.

13.3.4 The programme fee is payable for the right and opportunity to access the bundled content, intellectual property and services.

13.3.5 It is not payable according to actual attendance, usage, completion or results.

13.4 No partial refunds

13.4.1 Once access has been activated, no partial refund will be provided based on:

13.4.2 The programme is supplied as a single bundled offering and is not divided into separately refundable components unless expressly stated in writing before payment.

13.5 Intellectual property and irreversible delivery

13.5.1 The programme contains proprietary and confidential intellectual property belonging to The Traders Hideout or its licensors.

13.5.2 Once access has been granted, the client receives exposure to information and material that cannot practically be recalled, recovered or returned.

13.5.3 The activation of access to any of the following constitutes material performance of the agreement:

13.5.4 A client's decision not to open, watch or download the content does not reverse the delivery of access.

13.6 Live sessions and non-attendance

13.6.1 Live sessions form part of the programme where included.

13.6.2 A scheduled live service is supplied when it is made available and the client has a reasonable opportunity to participate.

13.6.3 Failure to attend does not create a right to a refund.

13.6.4 Missing sessions due to work, travel, illness, personal commitments, load-shedding, internet problems or other personal circumstances does not create a right to a refund.

13.6.5 Where reasonably possible, we may allow a client to:

13.6.6 Any transfer or alternative arrangement is discretionary, subject to availability and does not mean that a refund is owed.

13.7 Bootcamps

13.7.1 A programme described as a bootcamp may include considerably more than attendance at a future live event.

13.7.2 Bootcamp enrolment may include immediate access to:

13.7.3 The bootcamp fee is therefore not payment solely for attendance on a particular date.

13.7.4 Failure to attend the live bootcamp component does not create a right to a refund once access to the wider programme has been activated.

13.7.5 A request to move to another available bootcamp date may be considered where:

13.7.6 A transfer is not guaranteed and does not create a right to a cash refund.

13.8 Results do not create refund rights

13.8.1 The Traders Hideout supplies education and does not guarantee trading results.

13.8.2 A client's failure to:

does not mean that the programme was not supplied.

13.8.3 Trading losses or dissatisfaction with personal performance do not create a right to a full or partial refund.

13.9 Cancellation before access is activated

13.9.1 A client may request cancellation before access has been activated.

13.9.2 Where:

we will consider the cancellation request in accordance with applicable law.

13.9.3 Once any programme access or benefit has been supplied, the no-refund provisions in this section apply.

13.10 Mandatory legal exceptions

13.10.1 Nothing in these Terms excludes, restricts or limits any consumer right or remedy that cannot lawfully be excluded under:

13.10.2 A refund, cancellation or other remedy will only be considered after access has been activated where:

13.10.3 Where the law requires a remedy relating to only part of the programme, the remedy will be limited to the fair and reasonable remedy required by law, taking account of the content and services already supplied.

13.10.4 Nothing in this section creates a general discretionary right to a refund after programme access has been activated.

13.11 Refund or cancellation requests

13.11.1 Any request must be submitted in writing to: pieter@thetradershideout.com

13.11.2 The request must include:

13.11.3 Submitting a request does not mean that it has been approved.

13.11.4 We may request reasonable supporting information before assessing the request.

13.12 Termination following an approved cancellation or refund

13.12.1 Where cancellation or a refund is approved or legally required:

13.12.2 The client may be required to delete downloaded materials where reasonably applicable.

14. Monthly memberships and recurring payments

14.1 Where a service is supplied on a month-to-month basis, the applicable:

will be disclosed before payment.

14.2 A client may cancel future monthly billing by giving the required written notice before the next billing date.

14.3 Cancellation stops future billing after it takes effect.

14.4 Access will ordinarily continue until the end of the billing period already paid for.

14.5 Fees already paid for a current billing period are not refundable merely because the client:

14.6 This section remains subject to any statutory right that cannot lawfully be excluded.

14.7 If a payment fails, access may be suspended until the account is brought up to date.

15. Intellectual property

15.1 All programme content remains the intellectual property of The Traders Hideout or its applicable licensors.

15.2 This includes:

15.3 Payment grants you a limited, personal, non-exclusive, non-transferable and revocable licence to use the programme for your own education.

15.4 Payment does not transfer ownership of any intellectual property to you.

15.5 You may not, without prior written permission:

any programme content.

15.6 You may not use The Traders Hideout's material to create or operate a competing course, signal service, community, mentorship, coaching service or educational product.

15.7 Unauthorised use may result in:

16. Support and communication

16.1 Support is supplied during reasonable business and programme operating hours.

16.2 Response times may vary depending on:

16.3 Programme support does not include:

16.4 General assistance with software, charts, indicators or platforms does not mean that The Traders Hideout controls your device or account.

16.5 You must never send us:

16.6 We may use email, WhatsApp, Telegram, Zoom or another reasonable method to communicate programme information.

17. Third-party brokers and platforms

17.1 Brokers, banks, charting platforms, payment providers, Zoom, Telegram, WhatsApp and other external services are operated independently.

17.2 Their own:

apply to your use of their services.

17.3 The Traders Hideout does not control and is not responsible for:

17.4 You are responsible for conducting your own assessment before opening or funding an account with a third party.

17.5 We may provide referral links or introduce clients to third-party providers.

17.6 The Traders Hideout or a related party may receive a referral, introducing-broker or similar commercial benefit where disclosed or permitted.

17.7 A commercial relationship does not guarantee that a third-party provider is suitable for your circumstances.

18. Technology requirements

18.1 You are responsible for having:

18.2 We are not responsible for problems caused by:

18.3 Reasonable maintenance, security updates and platform changes may temporarily affect access.

18.4 Where a material interruption is under our control, we will take reasonable steps to restore access or provide an appropriate alternative.

19. Suspension and termination

19.1 We may suspend or terminate your access where you:

19.2 Where reasonably appropriate, we may inform you of the breach and allow you an opportunity to correct it.

19.3 Immediate suspension may occur where reasonably necessary to protect:

19.4 Termination caused by your material breach does not create a right to a refund, except to the extent that applicable law requires otherwise.

19.5 If The Traders Hideout permanently discontinues a paid programme without client breach and cannot provide a reasonably comparable alternative, any genuinely unused prepaid portion will be addressed fairly and in accordance with applicable law.

20. Limitation of responsibility

20.1 To the fullest extent permitted by law, The Traders Hideout is not responsible for trading, investment or financial losses resulting from decisions made by a client.

20.2 We are not responsible for loss caused by:

20.3 Nothing in these Terms excludes liability that cannot lawfully be excluded.

20.4 Nothing in these Terms requires you to waive a mandatory statutory right.

20.5 The Traders Hideout will not be liable for indirect, consequential or special loss to the extent that such limitation is permitted by law.

21. Personal information and records

21.1 We process personal information in accordance with our Privacy Policy and applicable South African law.

21.2 Personal information may be processed to:

21.3 We may retain transaction, access and acceptance records for legitimate operational, evidentiary and legal purposes.

21.4 The Privacy Policy forms part of these Terms and is available separately on our website.

22. Marketing communications

22.1 Programme-related communications may be sent while you remain enrolled.

22.2 These may include:

22.3 Promotional communications will be handled in accordance with applicable consent and opt-out requirements.

22.4 You may unsubscribe from promotional communication without losing essential programme and account notices.

23. Complaints and dispute resolution

23.1 Complaints should first be submitted to The Traders Hideout in writing.

23.2 The complaint should include:

23.3 Complaints may be submitted to: pieter@thetradershideout.com

23.4 We will investigate the complaint and attempt to resolve it fairly.

23.5 Where a consumer dispute cannot be resolved directly, the consumer may approach an appropriate alternative dispute-resolution body or statutory consumer-protection authority where applicable.

23.6 Nothing in this section prevents either party from exercising a lawful right or remedy.

24. Chargebacks and payment disputes

24.1 You should contact us before initiating a chargeback so that we have a reasonable opportunity to investigate the dispute.

24.2 We may suspend programme access while a chargeback relating to the programme fee is being investigated.

24.3 Where a chargeback is initiated after digital content and services have been supplied, we may provide the relevant:

to the bank or payment provider.

24.4 Nothing in this section prevents you from exercising a lawful right through your bank, regulator, ombud or consumer-protection authority.

25. Changes to programmes

25.1 We may update programme content to account for:

25.2 Updates may include replacing outdated modules, examples, tools or resources with materially comparable content.

25.3 We will not use this section to unfairly remove a material programme benefit without providing a reasonable alternative or remedy where required.

26. Changes to these Terms

26.1 We may update these Terms from time to time.

26.2 The version supplied or linked at the time of payment will ordinarily govern that purchase.

26.3 Updated Terms will apply to future purchases and renewals from the stated effective date.

26.4 Reasonable notice will be provided where a material change affects an ongoing service.

26.5 Historical versions may be retained for record purposes.

27. General provisions

27.1 These Terms are governed by the laws of the Republic of South Africa.

27.2 If any provision is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue to apply.

27.3 A failure or delay in enforcing a right does not permanently waive that right.

27.4 Headings are included for convenience and do not alter the meaning of these Terms.

27.5 Singular words include the plural where appropriate, and references to one gender include all genders.

27.6 Electronic invoices, communications, payment records, policy versions and access records may be used as evidence of the agreement.

27.7 These Terms must be interpreted consistently with applicable South African consumer-protection legislation.

27.8 Nothing in these Terms creates an employment, partnership, agency, franchise or joint-venture relationship between the client and The Traders Hideout.

27.9 The client may not transfer their rights or obligations under the agreement without prior written approval.

29. Business and contact details

The Traders Hideout is a trading name operated by:

Registered legal name
The Traders Hideout (PTY) LTD
Legal status
Private Company
Company or business registration number
2018 / 437024 / 07
Directors or office bearers
Pieter Wilhelm Johan Coetzer
Country and place of registration
South Africa
Physical and legal service address
Hans Strijdom Avenue, Lyttleton Manor, Centurion
Email address
pieter@thetradershideout.com
Complaints and refund email address
pieter@thetradershideout.com
Telephone number
083 444 1283
Website
www.thetradershideout.com

In these Terms, references to "The Traders Hideout", "we", "us" or "our" mean the legal entity identified in this section.

Policy record

Document: Terms and Conditions, including Cancellation and No-Refund Policy · Version 1.0 · Effective 28 July 2026 · Last updated 28 July 2026